Silent Country house

Rental Agreement
The guest making an online booking hereby accepts the general terms and conditions set forth herein. The booking shall be deemed confirmed only upon written or email confirmation issued by Enotria Travel.
Availability displayed on the website is updated regularly. Should the requested accommodation not be confirmed by the property owner, Enotria Travel will promptly contact the guest to propose a suitable alternative, which must, in turn, be expressly reconfirmed by the guest.
Only upon issuance of the final invoice shall the reservation be considered legally binding on the part of the Tour Operator.
In the event that the accommodation becomes unavailable due to force majeure, Enotria Travel reserves the right to substitute the booked accommodation with an alternative property of equal or superior value.
Should such substitution not be possible, Enotria Travel reserves the right to terminate the contract and refund any amount already paid by the guest in full.

Payment
A deposit equal to 30% of the total booking amount is due within 8 (eight) days of the invoice issue date, payable via bank transfer. The remaining balance must be paid no later than 6 (six) weeks prior to the scheduled arrival date.

Cancellations
In the event of a cancellation by the traveller, the penalties and conditions accepted at the time of booking shall apply in full.

Check-in / Check-out
Check-in is generally available between 3:00 p.m. and 7:00 p.m. Check-out must be completed by 10:00 a.m.
Arrivals and departures outside of these times are permitted only if expressly agreed upon at the time of booking and confirmed by our local representative responsible for reception and guest assistance.
A late check-in fee applies as follows: €30 for arrivals before 10:00 p.m., and €60 for arrivals between 10:00 p.m. and 1:00 a.m. Arrivals after 1:00 a.m. will not be accepted.
In the event of unforeseen delays, guests are required to promptly contact the reception office using the emergency number indicated on the voucher. Failure to notify may release Enotria Travel from any liability for the inability to deliver the property keys.

The number of occupants may not exceed that stated on the voucher. For safety reasons, occupancy is strictly limited to the number of guests indicated. The property owner reserves the right to deny entry to additional persons. Upon arrival, all guests must be duly registered as required by Italian law and for the payment of the applicable tourist tax.

Security Deposit
Upon arrival, guests are required to pay the security deposit indicated on the voucher. The deposit will be refunded upon departure, less any deductions for damages or unpaid charges. Should the guest fail to pay the security deposit, the property manager reserves the right to withhold the property keys.
Guests undertake to occupy the property in a respectful manner and to observe all rules of good neighbourliness.

Complaints
All properties are delivered to guests in a clean and orderly condition. Each property corresponds to the description provided on the website, which is regularly updated based on the latest information received from the owners.
Should the guest find the property unsatisfactory upon arrival, any issues must be reported immediately to the Enotria Travel representative. Guests who leave the property without notifying Enotria Travel forfeit any right to claim a refund or compensation.
Any formal claim or complaint must be submitted in writing to Enotria Travel within 10 (ten) days from the end of the rental period. Claims received after this deadline shall not be considered.

Disputes
For any legal dispute arising from or related to this agreement, the exclusive jurisdiction shall lie with the Court of Vibo Valentia, Italy.

Submission of a booking request and its subsequent confirmation implies full acknowledgment and acceptance of these general rental conditions without reservation.
Please note that some properties do not accept pets. The possibility of bringing animals must always be agreed upon in advance and declared at the time of booking. Where applicable, an additional cleaning fee will be charged and specified in the booking confirmation and voucher.

For properties featuring a swimming pool, the opening and closing periods are generally indicated on the website and may vary depending on weather conditions.

Privacy Policy
This Privacy Policy is provided pursuant to Article 13 of EU Regulation 2016/679 (General Data Protection Regulation – GDPR) to inform users about how their personal data is collected, used, and protected when accessing this website.

What personal information do we collect?
When you make a reservation or register on our website, we may collect the following categories of personal data: name, email address, postal address, telephone number, and any other information necessary for the performance of services.

When do we collect your data?
We collect personal data when:

You make a reservation

You submit an enquiry

You subscribe to our newsletter

You provide information through forms on our website

Legal basis for processing
Your data is processed in accordance with Article 6 of the GDPR, based on:

The performance of a contract or pre-contractual measures (e.g. reservations)

Your explicit consent (e.g. for newsletters or marketing communication)

Compliance with a legal obligation

Our legitimate interest, provided it does not override your fundamental rights

How do we use your information?
We use the collected information to:

Process and manage reservations

Respond to enquiries

Provide customer support

Improve the functionality and content of the website

Send service-related or promotional communications (with prior consent where required)

How do we protect your data?
Your data is securely stored in systems accessible only by authorized personnel, and all appropriate technical and organizational measures are adopted to prevent unauthorized access, disclosure, or alteration.
All payments are processed through secure third-party platforms. We do not store credit card information on our servers.

Sharing of personal data
We do not sell or trade your personal data.
Your information may be disclosed to third-party service providers involved in managing our website or processing services, provided they adhere to strict confidentiality obligations and data protection standards.
Data may also be disclosed to authorities where required by law.

Data subject rights
Under GDPR, you have the right to:

Access your personal data

Rectify inaccurate data

Request deletion of your data (right to be forgotten)

Restrict or object to processing

Receive your data in a portable format (data portability)

Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise your rights, please contact us using the details provided on the website.

Data retention
Your personal data will be retained only for as long as necessary to fulfil the purposes described or as required by applicable law.

Links to third-party websites
Our website does not currently include third-party services. Should such links be provided in the future, users will be informed accordingly.

Contact
For any questions or to exercise your rights, you may contact us using the contact information at the bottom of the website or through the contact form.
The Data Controller is Enotria Travel BV.

This Privacy Policy is effective as of 20-01-2025 and updated in accordance with EU Regulation 2016/679.